Welcome

Americas Insurance Advisors (AIA) manages the Voluntary Benefits for Carolinas HealthCare System.  When you have questions or need assistance with your benefits, just make one toll-free call to AIA at 888.859.7555.  Our customer service representatives are available Monday - Friday from 8:30 am to 4:30 pm to assist you.  For requests after hours, use the contact page on this website to send us an email.  We will reply to you on the next business day.

Some Ways AIA Can Help You

• Benefits explanations
• Counseling to determine the best plans for individual needs
• Enrollment
• Payroll deduction assistance
• Claims assistance and questions
• Change requests for coverage, address, etc.
• Beneficiary changes
• Increases or decreases in coverage
• Assistance with misplaced policies

This site contains brief descriptions of plan features. Refer to the policies and/or certificates for specific provisions, eligibility, limitations, and exclusions.