Employer Support

AIA’s relationship with our employer clients is an ongoing partnership. We support all aspects of benefits delivery including sourcing, communications, enrollment, billing, payroll deduction, employee questions and plan changes, benefits staff training, administrative support, and benefits website maintenance. Our goal is to provide a high level of service to make the employer’s job easier.

We are part of your benefits administration team.

Employer Services Include

• Initial and annual benefit program review and analysis
• Request for Proposal submission, review and comparison
• Customized program design and implementation
• Administrative support and benefits staff training
• Employee communication and enrollment (onsite, online and call center)
• Management of carrier communication and problem resolution
• Consolidated billing service
• Customized benefits statements
• Data integrity and enrollment monitoring programs
• Eligibility maintenance, coverage changes, and payroll deduction reporting
• Employee surveys
• Customized benefit website development and maintenance