Why AIA?

We Always Start with You

Some benefits providers start with product and service templates based on employer size or industry. That’s not how AIA works. We start by evaluating employer and employee needs, past experiences with plans, and your systems, staffing, processes and procedures. We determine how we can make the human resources job easier and how we can best work as part of your benefits team. Then we design a benefits program that is competitive in your industry, meets budgetary goals, and meets the diverse needs of your employees. We partner with carriers that support our service philosophy.

One-Call Service

When you partner with AIA, we are your link to the carriers of your benefits products. When employers or employees need assistance with any benefits, you simply make one call to AIA. We do the research to find the answer or solution.

Efficient Service from a Local Company

We provide service to clients in North Carolina, South Carolina and Georgia. Our office is centrally located just outside Columbia, South Carolina, which allows us to serve our clients in a cost and time efficient manner.

Custom Website for Each Client

We develop a customized website for each client to provide information on your benefits plans managed by AIA. Employers and employees can simply log in to find general and specific plan information, enrollment news, updates and other information specific to your benefits program.

Partner for Ongoing Service and Support

Our commitment to our clients doesn’t end after enrollment. In fact, it’s just the beginning. We work with the benefits staff to provide ongoing administrative support, training, and employee communication based on each client’s needs.